Customer returns and RMA management software
Returns, under control.
Authorise the return, bring the stock back in against the original order and raise the credit, with your fees and rules applied the same way every time.
What it does
Customer returns & RMAs in Orderfy.
Return authorisations
Raise an RMA against the original order, with the reason and the condition of the goods.
Your return rules
Set a restocking fee, a pickup surcharge and a minimum return value once, in settings.
Checkpoints
Each return moves through clear steps: requested, approved, received, inspected and credited.
Stock back on the shelf
Returned stock goes back into the right bin and lot, or is written off with a reason.
Credit notes
The credit is raised from the return and syncs to Xero.
Back to the supplier
A return that goes on to the supplier links to its supplier return.
Can we charge a restocking fee on returns?
Yes. A restocking fee, a pickup surcharge and a handling fee can each be set and passed on or absorbed, return by return.
Are returns linked to the original order?
Yes. Every return is raised against the order and invoice it came from.
More in Order Management
Related features.
Elsewhere in Orderfy
See it working.
We will show you this in Orderfy, set up for your products, customers and suppliers.